Mattermost: post message

The Mattermost: post message Point template posts a message to a Mattermost channel with a bot account’s token, on your own Mattermost instance or Pushwoosh’s.

This point authenticates with its own bot token — it doesn’t use any account-level integration configured elsewhere in Settings.

Configure the point

1. Drag Mattermost: post message from the Integrations section of the left panel onto the canvas.
2. Double-click the point and enter a Step Name.
3. In Instance host, enter your Mattermost server’s host, for example chat.example.com. Don’t include https:// or a trailing slash — Pushwoosh adds https:// and the API path itself.
4. In Bot token, enter the token of a bot account that’s a member of the target channel. It’s stored masked, like a webhook secret header, and Mattermost never returns it back to Pushwoosh.
5. In Channel ID, enter the channel’s 26-character ID, not its name.
6. In Message, enter the text to post. It takes the same macros as any Webhook body: {{device:hwid}}, {{device:user_id}}, {{tag:Name}}.
7. Click Save.

Precaución

If you configured this point before it took a server host (when it only posted to Pushwoosh’s own Mattermost), open it and check Instance host. A point carried over from that version can have a full URL in this field instead of a bare host, and Pushwoosh would send the request to https:// followed by that URL — for example https://https://chat.example.com, which fails. Replace it with just the host, without https:// or a trailing slash.

Response

After the step runs, the created post’s ID is available in later steps as attribute mattermost_post_id — use it the same way you’d use a Webhook response attribute, for example to set a Tag with Update user profile.

A failed request drops the traveler from the journey — see Errors and failed requests.