Troubleshooting overview
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This section helps you find out why a message didn’t reach some recipients or why users dropped off a Customer Journey, and what to do about it. Pick the page that matches what you see.
How to read the Errors tab
Start here if a message has failed sends. Learn what the Errors tab of Message stats shows and how to look up an error. Sending errors
What each error means and how to fix it, by platform, from iOS and Android to email, SMS, and messengers. Drop-off and skip reasons in Customer Journey
What each drop-off and skip reason in a Customer Journey means and how to fix it.