Message stats error categories

Open a message in Message stats, go to the Errors tab, and expand a group. This page explains those groups in plain language.

The Errors tab groups rows by platform (for example Apple, Google, Huawei). Expand a platform to see the individual sender error codes it returned. Each code belongs to one of the categories below. For the full list of codes and their platform-specific meaning, use the platform pages under Sending errors.

Processing errors are separate. They are Pushwoosh-side failures. They show as their own row in the funnel, not under rejected sends.

Category	What it means	What to do
Invalid or expired token	The app install can no longer receive pushes (app deleted, push turned off, or similar).	Common on large audiences. Compare with earlier sends of a similar size. Dig deeper only if the share jumps a lot.
No push token	This device was never set up to receive pushes on this platform.	Ask your development team to check that the app registers devices for push. You cannot fix this from Message stats.
Device not found	The device is not in your Pushwoosh audience.	Often follows segment filters or audience cleanup. Check who was targeted.
Platform disabled	This platform is turned off in the app settings.	Turn the platform on in app configuration, or remove it from the send.
Provider quota exceeded	Apple, Google, or another delivery platform limited the send.	Slow down or split the send. Check with Support if it keeps happening.
Invalid message content	The message content was rejected (empty or invalid).	Open the preset or message text and fix empty or broken content.
Invalid platform configuration	App credentials for this platform are wrong or outdated (certificates, keys, and similar).	Check platform setup in the Control Panel, or ask Support / your developers to renew credentials.
Provider error	The delivery platform reported a problem, or the code was not recognized.	A few cases are usually fine. Many cases: contact Pushwoosh Support with the message date and Message code.
Processing errors	Something failed on the Pushwoosh side while sending.	Contact Pushwoosh Support.
Unclassified error	The error did not fit a known group.	Should be rare. If you see many, contact Support with the message date and Message code.