Work with AI Assistant

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Use this page to start working with AI Assistant and to check, approve, or reverse the changes it makes in your account.

Get started

To let AI Assistant act in your account, grant consent first. Without consent, it can still answer questions and search documentation, but it can’t read your account data or make changes.

Log in to your Pushwoosh account.
Click the AI Assistant button.
At the top of the chat window, click the gear icon.
Select Data processing from the menu.
In the Data processing consent window, select Full Automation.
Click Apply.

To see what each mode allows, or to revoke consent later, see Full Automation and General Assistant modes.

Start a conversation

Click the chat name at the top of the AI Assistant window.
Select New conversation from the dropdown menu.
Pick a suggested prompt, or type your own request in the chat input. For more examples, see Prompt library.

While AI Assistant is working

Stop a response

To stop AI Assistant in the middle of a response, click Stop generation.

Continue an unfinished request

AI Assistant can take only a limited number of steps (tool calls and replies) per request, so a large request can stop halfway. When this happens, a banner with a Continue button appears. Click Continue to let AI Assistant finish the request from where it stopped. Until you click Continue or send another message, the request stays unfinished.

Free up space in a long conversation

The chat input shows how full the conversation is. When it’s almost full, click Compact context in the chat input. AI Assistant summarizes the conversation to make room for new messages.

Approve actions before they run

AI Assistant asks for your approval before it sends messages or changes your account. It shows a Decision card in the chat, and nothing changes until you approve it.

Actions that need approval

Sending messages
Updating or deleting objects
Changing configuration, billing, or access

Actions that run without approval

Creating most new objects: segments, journeys, tags, geozones, campaigns, voucher pools, test devices, and more. A segment or journey created this way starts as a draft and doesn’t affect users until you launch it. Other creates, like a tag or a geozone, take effect right away, since they add something new rather than change or remove existing data.
A few creates still need approval because of their reach: email template edits, API tokens, account invites, popups, rich media, frequency-capping changes, and third-party integrations.
Any action in the one-time onboarding chat.

Approve or reject an action

Read the Decision card that appears in the chat. It shows the action, why AI Assistant wants to make it, and a warning if the action can’t be reversed. For sending a message or starting a journey, it also shows how many users it reaches, once that’s known. Once you approve, the action runs right away, with no second confirmation.
Click Approve to run the action, or Reject to cancel it. Either way, AI Assistant reports the result in the same message.

An unanswered card expires after 24 hours, or as soon as you send a new message in the same conversation. The expiry time is shown on the card.

See all pending cards

The Decisions panel lists pending cards from all conversations in the current project. To open it:

Click the gear icon at the top of the chat.
Select Show proposal cards.

If nothing is pending, the panel shows “Nothing is waiting for a decision”. To approve or reject a card from the panel, click Open in chat on it and decide in the chat.

Check what AI Assistant did

The conversation is the only record of what AI Assistant did. There’s no separate activity log. For each request, the conversation shows:

Action counts, such as Created · 3 actions or Failed · 1 action
A Reasoning section

Before you rely on a result, make sure it’s what you asked for. If it isn’t, ask AI Assistant to adjust it and add the details your first request left out.

Deleting a conversation removes this record for good, so keep conversations with important changes.

Reverse a change

To reverse something AI Assistant did, ask it to make the opposite change. For example, ask it to pause a journey it resumed or delete a segment it created. You can also make the change yourself in the Control Panel.

Attach files

To add files to your request, click + in the chat input, or drag the files onto the chat input.

Chat input showing the highlighted drop zone that appears when dragging a file onto it to attach

Formats: .p12, .pem, .p8, .cer, .json, .txt, .pdf, and .csv.
Size: up to 10 MB per file.
Number of files: you can attach several files at once.

Ask by voice

Ask a quick question by voice instead of typing, for example, how a campaign performed or why a journey stalled.

Click the phone icon at the top of the chat window to start a voice call.
Ask your question.
Click the phone icon again to end the call.

What the call keeps depends on where you start it:

In an open conversation: the call continues it with the same context, and you can switch back to typing at any point.
Before you open a conversation: the call starts without context and doesn’t save a transcript.

Manage conversations

Conversations are saved automatically and stay available after you reload the page or switch tabs. Use the chat name dropdown at the top of the window to switch between them or delete them.

Switch between conversations

Open the chat name dropdown.
Click the name of an existing conversation to switch to it.

The current conversation name is shown in the dropdown title bar.

Open a conversation from a notification

If you leave the tab while AI Assistant is still working, you get a web push notification when it finishes or reaches its step limit. Click the notification to open the chat in that conversation.

Delete a conversation

Open the chat name dropdown.
Hover over the conversation you want to delete.
Click the trash icon to remove it.