How to show flight status on the lock screen

Show each checked-in passenger gate, status, and timing on the lock screen until the flight lands. This guide builds that journey with the Live Activity element.

Prerequisites

• Your iOS app supports Live Activities. See the iOS SDK Live Activities guide.
• A flight widget schema is published for this app. See iOS Live Activity schemas configuration.

Create the events

These are example event names for this guide. When your app or backend sends a name for the first time, Pushwoosh creates that event automatically. Create the events in the Control Panel first only if you want to set attribute types yourself before the first send.

Create (or reuse) the events CheckInCompleted, FlightStatusChanged, and FlightLanded.

Learn more about creating events

Build the journey

Open Customer Journey Builder, create a campaign, and build everything below on one canvas.

1. Go to Campaigns → Customer Journey Builder.
2. Click Create campaign.
3. Click Build a journey from scratch.

Set the entry

1. Add a Trigger-based entry element to the canvas.
2. Set it to CheckInCompleted.

Start the flight card

1. Add a Live Activity element after the entry.
2. Name it Flight card start.
3. Set Action to Start.
4. Select the flight Widget and Schema version.

5. Set Card key: event to CheckInCompleted.

6. Fill Card content (gate, status, estimatedTime) and the alert fields.

7. Click Apply.

Wait and update the card

Continue on the same canvas after the Start element.

1. Add a Wait for Trigger element.
2. Wait for FlightStatusChanged.
3. Set a waiting period that fits your flight updates.

4. On the branch that fires when the event happens, add a Live Activity element.
5. Name it Flight card update.
6. Set Action to Update.
7. Choose the same Widget and Schema version.

8. Select Flight card start in Card created by.

9. Update Card content.

10. Click Apply.

Wait and end the card

Continue on the same canvas after the Update element.

1. Add another Wait for Trigger element.
2. Wait for FlightLanded.

3. On the branch that fires when the event happens, add a Live Activity element.
4. Name it Flight card end.
5. Set Action to End.
6. Choose the same Widget and Schema version.
7. Select Flight card start in Card created by.

8. Set alert and Dismiss after, min if needed.

9. Click Apply.

What the passenger sees

On the lock screen, the passenger gets one Live Activity card that changes as the flight progresses. For example:

After check-in

Gate B12, status Boarding, estimated time 18:45.

When status changes

The same card updates, for example gate B14, status Delayed, estimated time 19:10.

After landing

The card closes and leaves the lock screen.