Configure platforms

To enable Pushwoosh to send messages to your users, it’s essential to configure the platforms you plan to work with.

Developer assistance needed

You will need assistance from your development team to set up certain platforms, including mobile, web, or email configurations.

To start configuring a platform, go to Settings → Configure platforms and click Connect next to the required platform:

Mobile

Developer assistance needed

Configuring the mobile platform requires support from your development team. Share the links below with them for detailed guidance.

iOS configuration

• iOS certificate-based configuration
• iOS token-based configuration
• Apple Wallet pass configuration for iOS

Android Firebase configuration

• Android Firebase configuration
• Google Wallet pass configuration for Android

Amazon configuration

• Amazon Device Messaging configuration

Huawei configuration

• Huawei configuration

Web

Developer assistance needed

Configuring the web platform requires support from your development team. Share the link below with them for detailed guidance.

• Web push configuration

Desktop platforms

Developer assistance needed

Configuring desktop platforms requires support from your development team. Share the links below with them for detailed guidance.

• Windows configuration
• macOS

Email

Developer assistance needed

To send emails, set up your domain and email address in Pushwoosh. While this process may not always require developer assistance, consulting your IT team may be necessary for domain verification. Share the link below with them for detailed guidance.

Email configuration

WhatsApp

Add your WhatsApp Business Account credentials directly in the Control Panel to enable WhatsApp messaging.

• WhatsApp configuration

LINE

Developer assistance needed

Configuring the LINE platform may require assistance from your development team. Share the link below with them for detailed guidance.

Reach one of the most popular messaging audiences by connecting your LINE account to Pushwoosh. Once configured, you can send personalized LINE messages. Use Customer Journey or API to expand your communication strategy and boost engagement.

• LINE configuration

Kakao

Connect your KakaoTalk account to Pushwoosh to send messages to users in South Korea and other regions. Use approved templates in Customer Journey or via API.

• KakaoTalk platform configuration

Telegram

Connect a Telegram bot to your Pushwoosh project to send Telegram messages in Customer Journey.

• Telegram platform configuration

Viber

Connect your Viber account to Pushwoosh to send Viber messages in Customer Journey using Rakuten-approved templates or freeform text.

• Viber platform configuration

SMS

Connect your own SMS provider directly in the Control Panel to enable SMS messaging. Once configured, you can send SMS in one-time campaigns and Customer Journeys.

• SMS configuration
• SMS provider webhooks (Developer docs: provider callback URLs)

Edit project

Click Edit project at the top right of the Configure platforms page to open project settings. There you can change the project title and icon, connect your bit.ly account to shorten links in push notifications, and manage email notification preferences.

Tip

Connect your bit.ly account to shorten links

Push payload size is limited, so the best practice is to shorten the links you use in your push notifications. In the Edit project dialog, check I want to add my bit.ly account and enter your bit.ly access token in the ACCESS TOKEN field. Using your own account assures all your messages are shortened and sent properly as you control the shortener limits yourself.

Learn more about editing your project

Hide unconfigured platforms

At the bottom of the Configure platforms page, use Hide unconfigured platforms to show only the platforms you have already set up. This keeps the list short when you work with a subset of channels.

Delete project

To delete a project, go to Settings → Configure platforms, open the three-dot menu at the top right of the page (next to Edit project), and select Delete project.

Caution

Deleting a project is permanent. The project and all its user base will be removed from your account. This action cannot be undone.

For more on project management, see Manage projects.