About sending errors
A sending error means a message wasn’t sent to a recipient. The pages in this section list the errors by platform and explain what each one means and how to fix it.
Where to see sending errors
Anchor link toOpen the Message stats page of the message and click Errors. The tab is titled Delivery errors by platform, and each delivery error on it is a sending error. Failed sends are grouped by platform. Each row shows the error name and code, for example Invalid To Phone Number (1001), and how many sends failed with it.
Some errors can appear on any platform, for example Push Token Not Found or Skip Push. They are listed in How to read the Errors tab, together with the error categories and how to export failed sends.
Find your error
Anchor link toLook up the error on the page for the platform its row is grouped under.
Push notifications
Anchor link toSMS and messengers
Anchor link toIf the error isn’t on the platform page or in Errors on every platform, contact Pushwoosh support and include the error name and code.
If users dropped off or were skipped at a point of a Customer Journey, see Drop-off and skip reasons in Customer Journey instead.