Pushwoosh AI assistant

The AI Assistant helps you work faster and more efficiently in Pushwoosh by providing instant support for every step of campaign management. From integrating the SDK and configuring your app to creating, automating, and analyzing marketing campaigns, the assistant guides you through the entire process and simplifies even the most complex workflows.

Information retrieval and documentation

• Search through Pushwoosh documentation to quickly find specific information, guides, and best practices.

Application management

• Create, configure, and manage applications and platform settings (iOS, Android, Web, etc.).

Campaign and message management

• Send, manage, and analyze messages across all supported channels, including push, email, SMS, WhatsApp, etc.

User data and segmentation

• Manage user profiles, segmentation, and device information.
• Create and track custom user attributes and events.

Content creation and management

• Create and manage presets for push, email, SMS, and LINE messages.
• Build interactive in-app messages and rich media content.

Customer journeys

• Create, update, and control automated user journeys.
• Access detailed journey statistics and user flow data.
• Organize and manage journey workflows.

Analytics and reporting

• View detailed message statistics and delivery reports.
• Create and manage custom analytics dashboards.
• Export message data and campaign statistics.
• Analyze user segments and engagement behavior.

Troubleshooting

• Identify and resolve potential issues in campaigns before launch.
• Address customer journey malfunctions.
• Troubleshoot message delivery issues.
• Resolve integration and SDK problems.

Advanced configuration

• Manage users, groups, and access permissions.
• Set up push certificates, FCM keys, and email domains.
• Configure integrations with third-party services (e.g., webhooks, Piano, Segment).
• Control message delivery rates and limits.

Developer tools

• Register devices for campaign testing.
• Define complex user targeting rules.
• Set up location-based messaging.
• Manage promotional codes and rewards.

Enterprise features

• Manage team access and permissions.
• Organize and switch between multiple applications.
• Monitor account usage and limits.
• Set up and manage custom email domains and sending configurations.

To provide the best possible assistance, the AI Assistant collects and processes specific types of data. When you enable Allow data processing by subprocessors in the Assistant settings, you consent to this data being handled by authorized subprocessors.

Some data may be retained as part of standard system logging, in accordance with Pushwoosh data retention policies.

Your data is handled in compliance with GDPR rules and is protected during transfer through encryption. Access to your data is controlled, meaning only you and authorized systems can access it.

Your data is never sold or shared with third parties. You maintain control and can withdraw your consent at any time in the Assistant settings.

Understanding a few key terms will help you get better results when using the AI Assistant.

To begin using the AI Assistant, you must first grant consent in your settings. This enables the assistant to process your input and perform actions on your behalf.

To grant consent:

1. Log in to your Pushwoosh account.

2. Click the AI Assistant button.

3. At the top of the chat window, click Give consent.

4. In the confirmation window, toggle on Allow data processing by subprocessors.

Granting consent allows Pushwoosh to use authorized AI service providers (subprocessors) to:

• Process your natural language queries.

• Generate responses, suggestions, and code examples.

• Execute tool calls via Pushwoosh APIs.

To begin a new interaction with the AI Assistant:

1. Click the chat name at the top of the assistant window.

2. Select New conversation from the dropdown menu.

In the chat input, enter a clear and specific prompt describing what you need the assistant to do.

After the AI Assistant completes an action or provides a response, review the results to ensure they meet your requirements. Confirm that any changes, configurations, or generated content are accurate and aligned with your intent.

If the outcome is not as expected or requires adjustments, you can ask the assistant to modify it. Provide additional details or clarify your request to guide the assistant in generating a more accurate result.

The Conversations menu allows you to create, switch between, and manage your active chat sessions. Each conversation can represent a different topic or campaign context, helping you keep your communication organized.

1. Click the Conversations dropdown at the top of the chat window.

2. Select New conversation.

3. A blank chat opens where you can start a new query or workflow.

1. Open the Conversations dropdown.

2. Click the name of an existing conversation to switch to it. The current conversation name is shown in the dropdown title bar.

1. Open the Conversations dropdown.

2. Hover over the conversation you want to delete.

3. Click the trash icon to remove it.

Writing clear, specific prompts helps the AI Assistant provide accurate, relevant, and actionable responses. Use the following strategies to improve your interactions and results.

Avoid vague inputs. Clear, targeted requests enable the assistant to respond effectively.

Include key identifiers (such as application codes, campaign names, journey UUIDs, and segment names) when referencing specific resources to help the assistant interpret your request accurately.

Clearly describe what you’re trying to achieve. Include relevant background information, your intended outcome, and any specific parameters or constraints that may affect the response.

Organize your Pushwoosh workspace with clear, consistent names for events, journeys, tags, and campaigns to avoid confusion.

Provide descriptive labels and notes for custom events, user segments, and tags so the assistant can interpret them correctly.

After receiving a response or seeing an action performed, check the output to ensure it’s accurate and meets your requirements. Review dashboards, settings, or logs if needed.

Some actions require multiple steps to complete. Read each step the assistant provides and let the process finish before moving forward. If the action makes permanent changes (like deleting data), review carefully before confirming.

For high-impact actions (e.g., deleting data or modifying live campaigns), the assistant requires an exact confirmation phrase.

Example:
If prompted to confirm with "DELETE_CAMPAIGN_ABC123", you must type that phrase exactly. Responses like “Yes, delete it” will be rejected.

Create a journey that starts when a customer adds shoes to their cart and leaves without making a purchase

Wait 1 hour to check if a purchase occurs—if it does, send a thank you message and exit the journey. If not, send a first reminder and wait 23 more hours.

If the customer completes the purchase during this period, send a thank you message and exit. If they still haven’t purchased, send a second reminder with a discount, wait 1 more hour, and then exit the journey.

Create a segment of users who have not opened the app in the last 30 days and have made at least one purchase in the past, excluding those who have unsubscribed from notifications.

Create email content for an online store aimed at reactivating previous purchasers by offering special incentives such as discounts or exclusive offers. The goal is to encourage repeat purchases and re-engage customers who haven’t shopped recently. Focus on clear, compelling messaging that highlights the value of the offer and includes a strong call to action.

Generate a comprehensive report of message delivery rates, open rates, and click-through rates for all push notification campaigns launched in this app, segmented by campaign type and message content.