App Inbox presets

App Inbox presets let you reuse the same inbox message in one-time Inbox sends and in the App Inbox journey element, so you don’t recreate layout, copy, and media for every campaign.

Note

The card layouts need Web SDK 3.75.0, Android SDK 6.12.0 with the pushwoosh-inbox-ui module, or iOS SDK 7.0.40 or later with the PushwooshInboxKit module, and the Carousel layout needs iOS SDK 7.1.2 or later. An older SDK still receives the message but shows it without the layout.

Create an App Inbox preset

1. Go to Content > Inbox Presets.
2. Click Create.

3. Click the preset name next to Inbox content: at the top to rename it.

Add languages

You can create the same preset in multiple languages, the same way as push presets:

1. Compose the default-language content first.
2. Click the + icon next to Default language.
3. Select the languages you need.

Choose a layout type

In Layout type, choose how the card looks in the inbox list. Each option uses a different mix of media and text:

• Classic: small icon beside Title and Message. No large image.
• Captioned: one large image with Title and Message under it.
• Banner: full-width image only. No Title or Message in the list.
• Carousel: several images the user can swipe. One shared Title and Message, plus an optional caption on each slide.

Classic

Classic is the compact list row: icon on the left, Title and Message next to it. Set Title and Message for the text in the inbox list. Set Icon URL to a URL, or pick an image from Media storage. Use a 1:1 aspect ratio when you can.

Captioned

Captioned is a single hero image with copy under it. Set Title and Message. Set Image URL to a URL, or pick an image from Media storage. Use a 1:2 aspect ratio when you can.

Banner

Banner is image-only: the inbox list shows a full-width image and no text fields. Set Image URL only (URL or Media storage). Use a 1:2 aspect ratio when you can.

Carousel

Carousel is a multi-image card. The user swipes between slides. Title and Message apply to the whole card. Each slide can also have its own Caption. Set Title and Message, then in Media set each slide’s Image URL. Optionally set a Caption on each slide. Click Add image to add another slide.

Note

Across every layout, use JPG, JPEG, or PNG for images. GIF isn’t supported.

Validate Liquid syntax

If you use Liquid templates in the message, click Validate Liquid Syntax to check for syntax errors before saving.

Add custom data

Use custom data when the app needs more than the visible inbox text, for example to open a screen, pass a campaign id, or run logic after the user opens the message. Pushwoosh sends this JSON to the SDK with the message, the same as Custom Data in push presets.

Click Insert JSON and enter a JSON object with key-value pairs.

Preview

Check the preview labeled App inbox (with an unread count) to see how the message looks in the inbox list. Switch the iOS, Android, and Web tabs to check each platform.

Save

Click Save next to the preset name to store the preset. Saved presets appear under Content > Inbox Presets. Use them in one-time Inbox messages and the App Inbox journey element.

Delete presets

To delete several presets at once, go to Content > Inbox Presets, click Bulk actions → Delete…, select the presets, and click the Delete button above the list. Presets used in journeys are skipped. Deleted presets can’t be restored.