Message history

Pushwoosh provides a convenient way to monitor your past push notifications and emails for one year.

From Message History you can search and filter the list, edit or cancel scheduled one-time messages, and open detailed statistics for any message.

Message list

To access Message History, go to Campaigns → One-time messages. Use the search bar to filter messages by campaign name, text, notification ID or code. You can enter the full value or a part of it.

Filter by message type

Above the list, use the message type dropdown to quickly narrow the messages shown:

• All: shows both marketing and transactional messages (default).
• Marketing: shows only marketing messages (campaigns and promos).
• Transactional: shows only transactional messages (operational or service messages).

Note

With the Transactional filter, messages are shown only for the last month and do not include Live Activities. To view messages over a longer time range or to include Live Activities, adjust the filters.

Learn more about marketing and transactional messages

Filter by date range

Use the date range filter in the table header to show only messages from a specific period.

1. Open the Sent / Created dropdown and choose which date the range applies to:
   • Sent: filter by send date.
   • Created: filter by creation date.
2. Use the calendar to select the start and end dates.

By default, Message History shows messages from the last 30 days. You can set any range of up to 90 days within your data retention window (typically one year).

Sort the list

In the toolbar above the table, to the right of the date range filter, click the sort dropdown to order the list. The button label shows the active sort field (for example, Last modified).

• Last modified: sort by last edit date (default).
• Created: sort by creation date.
• Send date: sort by send date.
• Recipients: sort by recipient count.
• Opened: sort by unique opens.
• Open rate: sort by open rate.
• Errors: sort by error count.

Advanced Filters

Use Advanced Filters to specify platforms, message source (API, Control Panel, AutoPush, Geozone, and others), segments, and campaigns.

Message statuses

The Status column shows the current state of each message:

Status	Description
CREATING	Message was just created and is being prepared.
SCHEDULED	Send is scheduled for the future: the send date and time haven’t arrived yet. This includes delayed messages and timezone-based or Best time sends that haven’t started. You can edit or cancel the message.
PENDING	The message is queued to send now (the send time has already arrived), or sending has just started. This is a short, transient state that is rarely visible.
WAITING	The message is being delivered in subscribers’ local timezones — Pushwoosh sends it hour by hour as each timezone reaches the scheduled time, and the status stays Waiting until all timezones are covered.
PROCESSING	Message is being sent.
DONE	Sending completed successfully.
FAIL	Sending failed.
CANCELED	Scheduled message was canceled before send (e.g. via Delete message).

Edit or cancel scheduled one-time messages

Only messages with status Scheduled (the send time hasn’t been reached yet) can be edited or canceled. You can do this from Message History or from Campaigns → One-time messages.

Open the actions menu (⋮) for the message:

• Delete message: cancels the scheduled delivery. Status becomes Canceled.
• Edit message: opens the campaign form so you can change the message. At the top of the form, below the step indicator, Last edit shows the date, time, and user who last changed the message.
• Copy message code: copies the message code to your clipboard. Available for any message in the list.

Editing limits

• When editing, you can update content and audience only. The scheduled send time is fixed and cannot be changed. To change the send time, cancel the message (Delete message) and create a new one.
• On the Audience step you can change the segment, create a new one, or change the device list or list of addresses. The audience size is recalculated after you make a change.
• If the message enters Processing (message is being sent) while you are editing, saving is disabled. Use Go to Message History or Close to leave the form.

View detailed statistics

Click the message name in the Content column to open detailed statistics for that message.

Tip

For emails, use Resend to non-openers in detailed statistics to launch a follow-up send to recipients who did not open the original email. The Resend to non-openers option is disabled if the original campaign is still running or if there are no non-openers.

Export message history

To export message history data, click the Export button in the top-right corner of the Message History page. In the export dialog, select which fields to include. Once the export is ready, you will receive a notification with a Download CSV link.

Message details

Field	Description
ID	Unique numeric identifier of the message.
Send date	Date and time when the message was sent.
Content	Notification title and body text.
Applications	Application or application group the message was sent from.
Status	Final delivery status.
Platforms	List of platforms the message was targeted to (e.g. iOS, Android).
Source	How the message was created: API, Control Panel, Customer Journey, etc.
Filter code	Code of the audience filter used for targeting.
Filter conditions	Conditions expression of the audience filter.
Filter name	Name of the audience filter.
Subscription segments	Subscription-based segments included in the send.

Delivery and engagement metrics

Field	Description
Total sent	Total number of send attempts dispatched to the provider.
Total recipients	Number of sent messages that could be displayed on the recipient’s device (total sent minus sends to devices that could not receive the message).
Total delivered unique	Number of unique delivery confirmations — each device counted once even if it received retries.
Total delivered	Total delivery confirmations including retries and repeated deliveries to the same device.
Total opened unique	Number of unique users who opened the message. (previously Total opened)
Total opened	Total open events, including repeated opens by the same user. (previously Total all opened)
Total errors	Number of send-time errors returned by the provider (e.g. invalid token, message rejected).
Total clicked unique	Number of unique users who clicked at least one link in the message. Requires link tracking to be enabled. (previously Total clicks)
Total clicked	Total link click events across all users, counting repeated clicks. Requires link tracking to be enabled. (previously Total all clicks)
Total unsubscribed	Number of unsubscribe actions triggered in response to this message.

Learn more about:

Push statistics

Email statistics