Message history

Pushwoosh provides a convenient way to monitor your past push notifications and emails for one year.

From Message History you can search and filter the list, edit or cancel scheduled one-time messages, and open detailed statistics for any message.

Message list

To access Message History, go to Statistics → Message History.

Use the search bar to filter messages by campaign name, text, notification ID, or notification code. You can enter the full value or a part of it.

Sort the list by Recipients, Opened unique, Open rate, Errors, or Send date to identify top performers and address issues.

Use Advanced Filters to specify platforms, message source or type, creation and sending dates, segments, and campaigns.

Message statuses

The Status column shows the current state of each message:

Status	Description
CREATING	Message was just created and is being prepared.
PENDING	Message is scheduled and not yet sent. You can edit or cancel it.
PROCESSING	Message is being sent.
DONE	Sending completed successfully.
FAIL	Sending failed.
CANCELED	Scheduled message was canceled before send (e.g. via Delete message).

Edit or cancel scheduled one-time messages

Only messages with status PENDING (scheduled, not yet sent) can be edited or canceled. You can do this from Message History or from Campaigns → One-time messaging.

Open the actions menu (⋮) for the message:

• Delete message: cancels the scheduled delivery. Status becomes Canceled.
• Edit message: opens the campaign form so you can change the message. At the top of the form, below the step indicator, Last edit shows the date, time, and user who last changed the message.

Editing limits

• When editing, you can update content and audience only. The scheduled send time is fixed and cannot be changed. To change the send time, cancel the message (Delete message) and create a new one.
• On the Audience step you can change the segment, create a new one, or change the device list or list of addresses. The audience size is recalculated after you make a change.
• If the message enters Processing (message is being sent) while you are editing, saving is disabled. Use Go to Message History or Close to leave the form.

View detailed statistics

Click the message name in the Content column to open detailed statistics for that message.

Tip

For emails, use Resend to non-openers in detailed statistics to launch a follow-up send to recipients who did not open the original email. The Resend to non-openers option is disabled if the original campaign is still running or if there are no non-openers.

Export message history

To export message history data, click the Export button in the top-right corner of the Message History page. In the export dialog, select which fields to include. Once the export is ready, you will receive a notification with a Download CSV link.

Message details

Field	Description
ID	Unique numeric identifier of the message.
Send date	Date and time when the message was sent.
Content	Notification title and body text.
Applications	Application or application group the message was sent from.
Status	Final delivery status.
Platforms	List of platforms the message was targeted to (e.g. iOS, Android).
Source	How the message was created: API, Control Panel, Customer Journey, etc.
Filter code	Code of the audience filter used for targeting.
Filter conditions	Conditions expression of the audience filter.
Filter name	Name of the audience filter.
Subscription segments	Subscription-based segments included in the send.

Delivery and engagement metrics

Field	Description
Total sent	Total number of send attempts dispatched to the provider.
Total recipients	Number of sent messages that could be displayed on the recipient’s device (total sent minus sends to devices that could not receive the message).
Total delivered unique	Number of unique delivery confirmations — each device counted once even if it received retries.
Total delivered	Total delivery confirmations including retries and repeated deliveries to the same device.
Total opened unique	Number of unique users who opened the message. (previously Total opened)
Total opened	Total open events, including repeated opens by the same user. (previously Total all opened)
Total errors	Number of send-time errors returned by the provider (e.g. invalid token, message rejected).
Total clicked unique	Number of unique users who clicked at least one link in the message. Requires link tracking to be enabled. (previously Total clicks)
Total clicked	Total link click events across all users, counting repeated clicks. Requires link tracking to be enabled. (previously Total all clicks)
Total unsubscribed	Number of unsubscribe actions triggered in response to this message.

Learn more about:

Push statistics

Email statistics