How to send WhatsApp messages

Before you send WhatsApp messages, ensure you have configured WhatsApp and uploaded contacts.

Pushwoosh offers two ways to send WhatsApp messages:

Send a single WhatsApp message to a segment, list of phone numbers, or all subscribers. Schedule it for now or a specific date and time.

Add a WhatsApp step to a journey and combine it with push, email, in-app, or SMS. Trigger delivery by audience or events.

Send free-form messages and view your WhatsApp conversations

To send free-form messages and view your WhatsApp conversations, navigate to the WhatsApp Messages section in Pushwoosh.

Here, you can:

View all active and past conversations with customers to review message history and engagement details. Each conversation shows a countdown badge for the 24-hour customer service window opened by the customer’s last inbound message, tracked via the WhatsApp Session Expires At tag.
Send messages directly to customers by typing your message and clicking Send — while the window is open. Once it closes, the composer is disabled, and you can only continue the conversation with an approved message template.