How to send WhatsApp messages

Before you send WhatsApp messages, ensure you have configured WhatsApp and uploaded contacts.

Pushwoosh offers two ways to send WhatsApp messages:

Send a single WhatsApp message to a segment, list of phone numbers, or all subscribers. Schedule it for now or a specific date and time.

Add a WhatsApp step to a journey and combine it with push, email, in-app, or SMS. Trigger delivery by audience or events.

Send free-form messages and view your WhatsApp conversations

To send free-form messages and view your WhatsApp conversations, navigate to the WhatsApp Messages section in Pushwoosh.

Here, you can:

View all active and past conversations with customers to review message history and engagement details.
Send messages directly to customers by typing your message and clicking Send.