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Create Web popup campaigns

Web popup campaigns let you place the Web popup content you’ve created onto your website, and control exactly when it appears and who sees it.

Start a new campaign

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  1. Go to Campaigns → Web popups.
  2. Click Create campaign.
Web popups area in Campaigns with Create campaign button and campaign list or empty state

Select Web popup content

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Pick the Web popup this campaign will show. Select an existing item in the list, or click Create new to open the editor (see Web popup content). Return to this tab when your content is ready and select it from the list.

Campaign wizard Content step with Web popup list, Create new, and Next control

Click Next when the right content is selected.

Define audience

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Select who should see the popup.

  • All users: show the popup to everyone without filters.
Audience step with Target audience selected, showing Use existing segment and Use custom conditions options
  • Target audience: show the popup only to users who match a segment or custom conditions. Two sub-options appear:
    • Use existing segment: pick a saved segment from the list. To create one without leaving the wizard, click Create segment.
    • Use custom conditions: build the audience inline by adding filters by Tag, Event, Segment, or User ID.

When you’re done, click Next.

Configure display settings

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Set up when, how often, and where to show this Web popup.

Display delay

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Choose when the Web popup may first appear after the page loads.

  • Immediately
  • After 3 seconds
  • After 5 seconds
  • After 10 seconds

Under FREQUENCY, choose how often a visitor can see this Web popup:

  • Once per visitor: the visitor sees the popup at most once in that browser, even in a new tab.
  • Once per session: the visitor sees the popup once per browsing session. If they close a tab and return before the session ends, the popup does not appear again.
  • Every visit: the popup appears each time the visitor loads a matching page.
Display settings with display delay, frequency, device, and show on pages options

Controls which environment the Web popup appears on.

Select:

  • All devices
  • Desktop
  • Mobile.

Show on pages

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Controls which URLs trigger the Web popup.

  • All pages: show the popup on every page of the site.
  • Specified pages: enter each path as it appears after your domain, for example /pricing or /blog/intro. Each path must be an exact match. Click + Add page to add more rows, or × to remove one.

Click Next to continue.

Review the campaign

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The Review screen summarizes:

  • Content: which Web popup banner or template is attached.
  • Audience: All users, or Target audience with the selected segment name or custom conditions.
  • Display settings: device, the pages the Web popup shows on, delay, and frequency.

Use CHANGE OPTIONS on any block to jump back and edit that part.

The Preview area shows how the Web popup looks on a sample viewport. Use EDIT CONTENT if you need to adjust the underlying content asset.

Review step with Content, Audience, and Display settings summary, Change options, and Preview area

When everything looks right, click Complete setup.

Then pick an option from the menu:

  • Launch campaign activates the Web popup.
  • Save as draft saves the campaign without activating it. When you are ready to go live, go to Campaigns → Web popups, find the draft in the table, and click Activate on its row. Use Edit campaign in the row actions menu first if you still need to change settings.

To search, filter, and manage campaigns from the list, see View and manage campaigns.