LINE

The LINE element allows you to send LINE messages to users as part of your Customer Journey. You can choose between using a message preset for advanced formatting or entering simple free-form content.

To configure the LINE element, enter a step name and choose how you want to define the message content:

• Preset
  Select from the LINE message presets you’ve created under Content > LINE Presets. Learn more about creating LINE presets

• Custom content
  Enter plain-text content directly into the Custom content field.

Note: When using custom content, no additional settings are available. Users will only receive the plain text you enter. To access advanced configuration options, use a preset.

You can personalize LINE messages by including a unique voucher code from a predefined pool. This is ideal for delivering promotions, discounts, or loyalty incentives through one-on-one communication.

To use vouchers in your LINE message:

1. Ensure your LINE message template includes the placeholder {{voucher}}.
2. In the LINE message step, toggle Vouchers to ON.
3. Select the appropriate Voucher Pool that contains your voucher codes. Make sure the pool is created in advance.
4. (Optional) Use the Assign Tag field to apply a tag to users who receive a voucher. This helps with segmentation and reporting.

Learn more about vouchers

Use the Split flow depending on whether this message is delivered or not toggle to define how the journey should proceed based on delivery status:

• Enabled: The journey splits into two paths—one for successful delivery and one for delivery failure.

• Disabled: The journey continues along a single path, regardless of delivery outcome.

Click Save to apply your settings and return to the journey canvas.

After configuring the LINE element, click Save to apply your settings.