Channel elements overview

Channel elements allow you to integrate different communication methods directly into customer journeys.

Send personalized push messages to engage users in real time. Configure delivery timing, apply vouchers, and use frequency controls to optimize message performance.

Send emails with tailored content, run A/B subject line tests, manage sender details, enable BCC, apply frequency limits, and integrate voucher codes.

Show rich-media messages directly inside the app. Ideal for onboarding, promotions, announcements, or contextual guidance when users are active in the app.

Send short, timely messages via SMS for critical updates, confirmations, reminders, or to reach users not active in your app.

Use pre-approved templates or custom replies to engage users with WhatsApp messaging.

Engage users with LINE messages using presets or free-form text. Include vouchers and configure delivery-based flow branching.

Developer support required to implement this feature.

Send silent pushes or JSON data that triggers in-app actions such as syncing, unlocking features, or updating content. Ideal for background updates, beta testing, and feature rollouts.

Combine multiple channels in one journey to reach users through their preferred touchpoints and engage those unavailable on one channel via another.

This ensures consistent communication, improves message visibility, and increases the effectiveness of onboarding, re-engagement, or promotional campaigns.