Reachability check
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Before sending messages, check if users are reachable on a specific channel. Try contacting users on other channels if they are not subscribed to pushes or emails. This ensures every user is engaged.
Drag and drop the Reachability check element from the left panel to the canvas. Place it after any element you want to follow with a communication. Select one of the available channels to check:
- Push notifications
- SMS
- LINE
For push notifications, the Push Alerts Enabled tag values will be reviewed, and the journey travelers will be split into two branches accordingly, one for those who have this tag set to “true” and those with “false” tag value. As for emails, users who have the Unsubscribed Email tag set to “true” will go to the not-reachable branch.
Then, follow up the Reachability check element with the communications accordingly – reach out to users not subscribed to pushes with emails and vice-versa, or send an In-App to cover all of them. You might want to check both channels simultaneously, and it’s a piece of cake – just follow up the not-reachable branch of pushes, for example, with the reachability check for emails. Thus, you can detect the users who are not subscribed to any of your updates at all and reach out to them with In-Apps or other mediums (such as, e.g., SMS – refer to the Webhooks samples).
