Skip to content

Message delivery settings

Configure Global frequency capping

Anchor link to

To prevent overwhelming your users with multiple messages from overlapping campaigns, use Global frequency capping. This feature limits the number of messages a user receives within a specific timeframe. Once the message limit is reached for a channel, no further messages will be sent until the period resets.

To control the number of messages sent to a user within a specific timeframe:

  1. Go to Settings > Message delivery settings > Frequency capping.
Frequency capping settings tab in Message Delivery Settings

2. Toggle the switch on to enable frequency capping for desired channels.

3. Set the maximum number of messages per user for each channel and the corresponding time period.

Configuring max messages per channel and time period

For example, you can allow up to 4 push notifications and 2 emails in a 5-day period.

The maximum frequency capping period is 30 days.

Global frequency capping for Journey messages

Anchor link to

When creating message elements in customer journeys, Global frequency capping settings are applied by default.

Frequency capping indicator in journey message settings

However, you have the option to customize how certain messages are handled by overriding the Global frequency capping settings. You can do the following:

Ignore Global frequency capping

Anchor link to

This will bypass all Global frequency capping rules, ensuring the message is always delivered regardless of the user’s message limits for the channel. The message will not count towards other messages’ delivery rates. This is ideal for critical messages that need to be delivered regardless of the general frequency limits.

Option to ignore global frequency capping in message settings

Use custom frequency capping

Anchor link to

This option allows you to set a custom limit on the number of messages sent within a specified period. Here, define the number of messages (e.g., 5) and the time frame (e.g., 10 days) in which these messages can be sent.

Custom frequency capping

Example scenario

Anchor link to

Imagine you’re managing multiple marketing campaigns across push notifications, emails, and SMS. To prevent overwhelming your customers with too many messages, you decide to set up Frequency capping and limit the number of messages each user can receive to 3 push notifications, 2 emails, and 1 SMS per user within 7 days.

Here are the steps to set it up:

Enable Global frequency capping
Anchor link to
  1. Go to Settings > Message delivery settings > Frequency capping.
  2. Toggle the switch on for push notifications, emails, and SMS.
  3. Specify the maximum number of messages a user can receive: 3 push notifications, 2 emails, and 1 SMS.
  4. Specify the time period for 7 days.
Configure critical messages
Anchor link to

If you want to make sure that important messages, such as payment confirmations, are always delivered immediately, regardless of any message limits, you can do so by selecting Ignore Frequency capping in the message settings of the specific journeys where this is needed.

Examples of other critical messages can include security alerts, password reset requests, critical app updates, and more.

Customize capping for specific messages
Anchor link to

Let’s say you want to send a special offer push notification every time a user completes a specific in-app action. However, to avoid repeating the same message too often, you want to ensure this message is shown no more than once every 3 days, even though your Frequency capping allows 3 push notifications per week.

Here’s how to configure that:

  1. Set up a customer journey triggered by the user completing the target action.
  2. Within the customer journey builder, go to the settings for the message element and select Use custom frequency capping.
  3. Set the custom cap to 1 message every 3 days.

Global frequency capping FAQ

Anchor link to
How does Global frequency capping calculate time?
Anchor link to

A “day” in frequency capping is exactly 24 hours from the time a message is sent. For example, if a message is sent on January 12, 2024, at 01:00 AM, the capping period applies until January 13, 2024, at 01:00 AM.

Which messages are affected by Global frequency capping?
Anchor link to

Global capping applies to all messages sent from Pushwoosh, including:

  • API-based messages
  • Customer Journey messages
  • One-time push notifications and emails
  • In-app campaigns
What happens if I change Global frequency capping settings while a Customer Journey is running?
Anchor link to

The updated settings apply immediately. Pushwoosh checks the capping rules every time it attempts to send a message.

What happens if I disable Global frequency capping?
Anchor link to

Future messages will no longer be limited by capping rules. However, messages that were previously blocked due to capping will not be sent retroactively.

How does enabling Global frequency capping affect ongoing campaigns?
Anchor link to

All active campaigns — whether launched via API or through the Pushwoosh interface — will immediately follow the new capping rules.

What if I enable Global frequency capping but still use the old capping settings in the Send Push form (legacy)?
Anchor link to

The system will continue using the old capping settings for messages sent via the legacy Send Push form.

How does Frequency capping affect API-based messaging?
Anchor link to

API messages will also be subject to global capping. If you want API messages to ignore capping, include the necessary parameters in the CreateMessage API request.

Set send rate limits

Anchor link to

Set individual send rate limits for each messaging channel: push notifications, emails, and SMS.

To set up send rate limits:

  1. Go to Settings > Message delivery settings > Send rate.
  2. Enable or disable rate limiting for each channel as needed.
  3. Specify the maximum number of messages to be sent per second to manage delivery speed and prevent backend overload during high-volume sends.
Send rate configuration screen showing push, email, SMS rate limits and toggles
  1. Click Apply changes, then confirm to save your settings.