Extend waiting time in Wait for Trigger and Time Delay

The Wait for Trigger and Time Delay elements control how long users stay in a paused state within a Journey. Using the extend_wait parameter, you can extend this waiting period dynamically by sending an event to Pushwoosh.

Example

Suppose a user has entered a Wait for Trigger or Time Delay step in your journey, where the initial waiting time is set to 1 hour. If you want the user to wait longer (for example, an extra 30 minutes) you can extend the wait time dynamically by sending an event to Pushwoosh with the extend_wait parameter.

After this extension, the user will remain in the step for a total of 1 hour + 30 minutes (1.5 hours) instead of just the original 1 hour.

To extend the waiting time, send an event to Pushwoosh using the /postEvent method and include the required attributes described below.

You must include these attributes in your request for the waiting time extension to work:

{
  "eventName": "YOUR_EVENT_NAME",
  "userId": "USER_ID_IF_EXISTS",
  "hwid": "HWID",
  "attributes": {
    "extend_wait": 1800,
    "journey_ids": ["JOURNEY_ID"]
  }
}