# Journey element statistics

To display metrics for each journey element on the canvas, toggle on **Show Metrics** at the bottom of the canvas. Alternatively, you can hover over the element to view the metrics.

<video src="/customer-journey-statistics-5.webm" title="Show Metrics toggle displaying real-time statistics on journey canvas elements" autoplay loop muted playsinline />

## Audience progress

Pushwoosh allows you to keep track of your audience as they progress through the journey with real-time visualization on the canvas. A number on the arrow following each journey element indicates the total number of customers who have completed that particular step.

<img src="/customer-journey-statistics-6.webp" alt="Journey canvas showing audience progress numbers on arrows between elements"/>

## Statistics for each communication point

You can gain insights into the performance of each communication point through metrics such as:

### Push notifications and email messages

|    |                                                                                     |
|-----------------|-----------------------------------------------------------------------------------------------------|
| Goals reached   | Indicates the number of users who reached the Conversion Goal at that specific point.              |
| Opened          | Displays the number of times the message was opened by users.                                      |
| CTR             | Represents the percentage of users who clicked on the message.                                     |
| Drop-offs       | Represents the number of messages that couldn't be sent for some reason (e.g., an expired push token or an invalid email address). |
| Exited by Conversion goals or Cancel events | Number of users who exited the journey at this point due to reaching a conversion goal or triggering a [cancel event](/product/customer-journey/journey-settings/#remove-users-from-a-journey-without-counting-a-conversion). |

For deeper insights into individual message effectiveness, double-click on a message element on the canvas. A detailed statistics window will pop up, displaying key metrics for the message such as:

* number of sent messages
* number of opened messages
* conversion rate
* number of entries
* number of drop-offs,
* number of clicks, etc.

To see the reasons for drop-offs and the number of drop-offs for each cause, expand the **Drop-off** block.

<img src="/customer-journey-statistics-7.webp" alt="Detailed message statistics window showing sent, opened, conversion, and drop-off metrics"/>

To access even more comprehensive statistics for a message, click **Detailed Statistics** at the bottom of the window.

<img src="/customer-journey-statistics-8.webp" alt="Detailed Statistics button at the bottom of message statistics window"/>

### In-apps

|      |                                                                                     |
|------------------|-----------------------------------------------------------------------------------------------------|
| Goals reached    | Indicates the number of users who reached the Conversion Goal at that specific point.              |
| Drop-offs        | Represents the number of in-app messages that could not be displayed to users. |

For a more detailed understanding of your in-app message's performance, double-click on the message element and then, in the window that appears, click on the Rich media name. This will open up comprehensive message statistics.

### SMS

|     |                                                                                      |
|------------------|-----------------------------------------------------------------------------------------------------|
| Goals reached    | Indicates the number of users who reached the Conversion Goal at that specific point.              |
| Sent             | Indicates the number of messages sent.                                                             |

### Telegram

|     |                                                                                      |
|------------------|-----------------------------------------------------------------------------------------------------|
| Sent             | Indicates the number of Telegram messages sent.                                                    |
| Bounced          | Indicates the number of Telegram messages that could not be delivered.                             |
| Entries          | Indicates the number of users who reached the Telegram element.                                    |
| Sent (who received the message) | Indicates the number of users who successfully received the Telegram message.         |

You can also review **Viewed date range: all time** and click **Export users**.

<img src="/customer-journey-statistics-27.webp" alt="Telegram element Statistics tab with Sent, Bounced, Entries metrics, and Export users."/>

### Audience sync

For an **Audience sync** element, the statistics view includes:

|     |                                                                                      |
|------------------|-----------------------------------------------------------------------------------------------------|
| Total entries    | Indicates how many users reached this step in the journey.                                        |
| Added to Meta audience | Indicates how many users Meta matched and added to the audience you selected.  |
| Removed from Meta audience | Indicates how many users Meta matched and removed from the audience you selected.  |
| Skipped (not synced, moves to next step) | Indicates how many users were not synced. They continue to the next step in the journey. |

You can **Export users** from this view. The screen also shows which **Meta Ads account** was used for the sync.

<img src="/integrations-meta-ads-integration-11.webp" alt="Audience sync statistics with Total entries, Added to Meta audience, Removed from Meta audience, Skipped not synced moves to next step, Export users, and Meta Ads account for sync" />

### A/B/n test statistics

If you conduct A/B/n tests on different elements of your customer journey, you can quickly identify the best-performing variant of each element.

<img src="/customer-journey-statistics-9.webp" alt="A/B/n test results showing performance comparison of message variants"/>

### Still waiting  

The **Still waiting** metric in Pushwoosh Customer Journey applies to **Time Delay** and **Wait for Trigger** steps. It helps monitor user flow, identify delays, and optimize your customer journey setup.

#### Wait for trigger

Shows the number of users currently waiting to trigger a specific event. These users have entered the step but have not yet fulfilled the required conditions within the defined waiting period.

#### Time delay

Reflects users still in the waiting period before proceeding to the next step.  

## Export statistics for each step of your customer journey

You can export users who passed through each step of your customer journey, including elements like push notifications, emails, in-app messages, Wait for Trigger, Condition split, etc. This allows you to analyze the performance of individual campaign elements.

To export statistics:

1. Open the campaign you want to track in the **Customer Journey Builder**.
2. Click on the specific journey step for which you want to export statistics.
3. Click **Export statistics**.
4. Specify the **date range** for the data you wish to export and click **Start exporting**.

<Aside type="note">
For step-level export, statistics can only be exported for the **last two months of activity**. Ensure that your selected date range falls within this timeframe, as older data is not available for export.
</Aside>

<img src="/customer-journey-statistics-12.webp" alt="Export statistics dialog with date range selector for journey step data"/>

5. Once the export process is complete, Pushwoosh will display a confirmation message. Click on the file to download the exported data, or choose to export another period if needed.

<img src="/customer-journey-statistics-13.webp" alt="Export confirmation message with download link for exported statistics file"/>