Getting started with Message inbox
What is Message inbox?
Message inbox creates a dedicated space within your app for storing important messages. Unlike push notifications, these messages:
- Do not trigger notifications or display badges on the app icon.
- Are delivered silently and appear when the user opens the app.
With Message inbox, you can increase message visibility and reach a wider audience, including:
- Users who opt out of push notifications (similar to Silent Push Notifications).
- Users who dismiss push notifications—messages remain in the inbox for later engagement.
This ensures that messages stay accessible, giving users more opportunities to interact with them when they return to the app.
Prerequisites for working with Message inbox
Before using Message inbox, complete the following steps:
Configure your project
Set up platforms (iOS, Android, Web, etc.) for push notifications.
Embed the Pushwoosh SDK
Add the Pushwoosh SDK to your app or website to enable Message inbox functionality.
Start subscribing users
Implement Message inbox in your app
Customize the Message inbox UI
You can use the default Message inbox UI or fully customize it to match your app’s design.
Save and manage push notifications in the inbox
Save push notifications to the inbox, customize their display settings, and manage their retention period to keep important messages accessible for users.
Track and analyze Message inbox performance
Pushwoosh provides analytics to help you measure Message inbox engagement:
Track Inbox messages within the Customer Journey
View mobile inbox statistics directly inside your customer journey.
Retrieve Inbox message data via API
With developer assistance, use the Pushwoosh API to access detailed statistics on Message inbox interactions.