# Telegram

The **Telegram** element sends plain-text Telegram messages to users who started your bot and entered a customer journey.

## Configure the Telegram element

1. Add the **Telegram** element to the journey canvas.
2. In **Message text**, enter the message body.
3. Keep the message text-only and within **4096** characters.

## Personalize message content

You can personalize Telegram messages with tags and Liquid placeholders. [Learn more](/product/customer-journey/journey-elements/dynamic-content-and-liquid-templates-in-journeys/)

<img src="/journey-elements-telegram-1.webp" alt="Telegram element settings with Message text field, voucher options, and Apply button."/> 

## Use vouchers

To include voucher codes:

1. Turn on **Use vouchers**.
2. Select **Voucher pool**.
3. Optional. Set **Assign tag**.
4. Add `{{voucher}}` to **Message text** where the code should appear.

[Learn more about vouchers](/product/content/vouchers/)


Once you configure the element, click **Apply**.
## Reachability and statistics

If sending fails because of a temporary network issue, Pushwoosh retries automatically.

If Telegram returns `bot blocked` or `chat not found`, Pushwoosh marks the user as unreachable for Telegram:

* `bot blocked` appears in **Statistics** as **Skipped who blocked the bot**.
* `chat not found` appears in **Statistics** as **Skipped for those whose chat was not found**.

For an end-to-end setup guide, see [Send Telegram messages in Customer Journey](/product/messaging-channels/telegram/send-telegram-via-customer-journey/).