Journey editing

Both draft and active journeys can be edited. You may need to update journey elements in the following cases:

• Test the effectiveness of your communications
• Adjust a journey to some special events and changing conditions
• Edit occasional errors

Editing a draft journey

To edit an element of a journey that has not yet been launched, simply double-click on it. You can learn more about setting up each element in the journey elements article.

If you need to delete an element of a draft journey, select this element and click on the trash icon:

Editing an active journey

To edit an active journey, you first need to pause it. Click on the campaign’s dropdown menu and select Pause to edit.

Note

Please note that while a journey is paused, no new users will enter it. Also, after pausing a journey, some users who have already entered it may be lost. Here are a few cases when this may happen:

• You set a Time Delay before sending a message. A user has reached this point just before the journey is paused. If the sending time passes while the journey is paused, this user will drop off.
• The journey contains the Wait for Trigger element. A user has reached this point but has not triggered the specified event yet. This user will be lost if the event waiting period is over while the journey is paused.
• You split the flow depending on whether the message is opened. A user has received the message just before you pause the journey. This user will drop off if the wait time is over before re-launching the journey.

After pausing the journey, you can modify and delete its elements just like in the draft journey.

If you change the content of a push, in-app, email, or SMS, all users will receive the new content version after re-launching the journey.

If you delete an element, do not forget to connect the remaining elements to each other or to the new element if you add one:

Caution

After deleting an element, all statistics on it will be lost. If you need these statistics, we recommend saving them somewhere before editing a journey.

You can view the editing history by clicking on the hourglass icon:

If you have finished editing and are ready to enable the journey, click Re-launch campaign at the top right:

Editing Audience-based journeys

After you pause the journey, edit it (e.g. change message content or add steps), and click Re-launch campaign, the Audience-based entry element shows options that depend on the current Entry schedule setting. These options control how users are treated when the journey resumes.

No scheduled entry date

If Entry schedule is One-time entry and Immediately (users entered at launch, no date was set), choose how the audience is handled when the journey resumes:

• Do not re-enter audience into campaign upon resuming (default)
  Users who previously entered will not re-enter the journey. They will continue from where they left off.

• Re-enter audience into campaign upon resuming
  Users who still match the segment criteria will be allowed to re-enter the journey upon resuming if the Campaign entry limit settings allow re-entry, and the user is not currently in the journey.

  This means users who previously entered and are no longer active in the journey can be re-added if both conditions are met.

Scheduled entry date

If Entry schedule is One-time entry and Schedule for a specific day, select what happens for users whose scheduled entry time (in their local timezone) has already passed:

• Exclude users whose local time has passed
  Users whose local scheduled time (e.g. 10:00) has already passed will not enter the campaign.
• Let users enter immediately
  Users whose local time has already passed will enter the campaign immediately when it is re-launched.

Important

If you previously set Schedule for a specific day to a date (e.g. August 5) and that date has already passed, selecting a new future date (e.g. August 8) triggers a different system behavior: the campaign will reprocess the audience. As a result, all users who match the audience segment at the time of the new launch will be added to the campaign, provided that the Campaign entry limit settings allow re-entry, and the user is not currently in the journey. This applies even if they had already entered on the original date.

In the After resuming the campaign section, choose how the audience is handled when you click Re-launch:

• Do not re-enter audience into campaign upon resuming (default)
  Users who previously entered will not re-enter the journey. They will continue from where they left off.

• Re-enter audience into campaign upon resuming
  Users who still match the segment criteria will be allowed to re-enter the journey upon resuming if the Campaign entry limit settings allow re-entry, and the user is not currently in the journey.

View journey change history

You can track all changes made to the journey in the History panel, located on the right side of the journey builder. To open it, click the clock icon at the bottom-right corner of the canvas.

The panel displays a detailed log of when each update occurred, who made the change, and what was modified (e.g., campaign launch, entry conditions). This helps maintain transparency and version control throughout the journey’s lifecycle.

Each entry can be expanded to view specific changes made to individual journey elements.