WhatsApp Messages
Include WhatsApp in your omnichannel customer communication
Last updated
Include WhatsApp in your omnichannel customer communication
Last updated
WhatsApp is the ultimate channel to communicate with customers when they ignore other channels, such as push notifications, in-app messages, or emails.
Using Pushwoosh, you can send your customers different types of messages in WhatsApp:
Transactional messages: reservation update, ticket update, appointment update, shipping update, etc.
Marketing messages: product recommendations, relevant offers, reminders, etc.
Verification messages: password reset, KYC, etc.
Service messages: questions to customer support, help, etc.
Benefit from Pushwoosh segmentation based on and available out-of-the-box or use custom data from any source (mobile app, your backend, marketing acquisition tools, or CDP). For example, send a sushi promotion to the user segment that has previously ordered Asian food.
Using Customer Journey Builder allows combining channels based on customer preferences.
If a user opened a push notification > then don’t send promotion via other channels
If a user didn’t open a push notification > send an email
If a user didn’t open an email > send a WhatsApp message
Similarly, you can leverage all other combinations of communication channels in your campaign.
To integrate WhatsApp messages, please contact our .
