Message inbox
Reach out to users even if they opt out of push notifications
Message inbox creates a special space for important messages in your app. Users are not notified and do not see badges next to the app icon, although messages get delivered and displayed in the app once users open it.
With Message Inbox, you can deliver important messages to a wider audience.
Overview
Message Inbox lets you deliver the most important messages in your app even when push notifications can’t be delivered:
When users opt out of notifications (it works similarly to Silent push notifications).
Messages are displayed in the Inbox inside the app when users open the app.
Message inbox also serves to extend the time when users can engage with your push notification. Messages saved in the inbox don’t disappear when users swipe off push notifications on the lock screen — they stay visible the next time users are back to your app.
This helps to increase conversions, besides broadening the reach.
Implementation
Message Inbox implementation requires the development team's involvement.
Message Inbox can be implemented into mobile and web applications. Please follow the dedicated guides:
Message Inbox can be implemented with a default design or fully customized to your app's UI.
Customized iOS XCFramework guide >
This is an example of what the Message Inbox design can look like:
Statistics
Mobile inbox statistics are available directly within the customer journey. Learn more
You can also use the Pushwoosh API to receive statisitcs data on messages from Message Inbox only. Please use the getMessageLog API method with the following parameters: message_id and action: "inbox_opened". Follow the Pushwoosh Statistics API guide
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