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Customer Journey Builder

Create automated omnichannel campaigns with Pushwoosh Customer Journey Builder


Customer Journey Builder is a single-interface marketer tool to create a cross-channel customer experience. Customer Journey allows you to keep track of user behavior and send relevant behavior-based messages to customers at every stage of their lifecycle.
Get benefits from using Customer Journey Builder:
  • Set up your campaigns faster: Create chains of push notifications & emails launched by user’s actions or specific conditions based on user's properties.
  • Keep your campaigns organized: Cross-channel messaging displayed in one place. See the whole picture and coordinate your messages with Customer Journey Builder.
  • Optimize the performance: Track the results of your campaigns and fine-tune your messages to improve their efficiency, increase customer retention and reach your goals faster.
Visual campaign builder makes it easier to plan your communications. Customer journey dashboard consists of journey elements and the canvas where you visualize your campaigns.
Communicate with customers throughout their journey — from prospects to brand advocates — and improve your business results and achieve your KPIs efficiently.
With Customer Journey Builder, creating your marketing campaigns is simple, visualized, and providing all the significant touchpoints are covered.

Customer Journey Builder guides

Before starting, ensure everything is set up by following the Prepare your project guide. You can also create a test journey and explore all the features of Customer Journey Builder, including elements, settings, editing options, and statistics.
You can also read our guides on creating campaigns for every stage of the user lifecycle: