Journey editing
Both draft and active journeys can be edited. You may need to update journey elements in the following cases:
- Test the effectiveness of your communications;
- Adjust a journey to some special events and changing conditions;
- Edit occasional errors.
Editing a draft journey
To edit an element of a journey that has not yet been launched, simply double-click on it. You can learn more about setting up each element in the journey elements article.
If you need to delete an element of a draft journey, select this element and click on the trash icon:
Editing an active journey
To edit an active journey, you first need to pause it. Click on the campaign’s dropdown menu and select Pause to edit.
After pausing the journey, you can modify and delete its elements just like in the draft journey.
If you change the content of a push, in-app, email, or SMS, all users will receive the new content version after re-launching the journey.
If you delete an element, do not forget to connect the remaining elements to each other or to the new element if you add one:
You can view the editing history by clicking on the hourglass icon:
If you have finished editing and are ready to enable the journey, click Re-launch campaign at the top right:
